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Expanding Knowledge – Raising the Quality of Care

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Course

Find a Way to Say YES!

Build the bridge to connection with your customers by finding a way to say Yes!

Doctor
Kennel
Manager
Owner Doctor
Reception
Vet Tech
Business Basics

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9 Lessons

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Lessons

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About the Course
4 Topics

Overview
Course Objectives
Who This Course is For
For Your Tool Box

It's Up to Us
7 Topics

Success
Empathy
Not To Be Confused With
Saying No
Shift
For Your Tool Box
Your Learn Vet Me Check Up

Saying No with A Yes
6 Topics

Impossibilities
Alternate Realities
Explore
Sandwiches and You
For Your Tool Box
Your Learn Vet Me Check Up

Personality Plus
8 Topics

Not All Created Equal
Understanding Personality Styles
Customer Interactions
The Personality Model
The What of It
What's Your Style?
For Your Tool Box
Your Learn Vet Me Check Up

Personality Styles
6 Topics

The Four Dimensions
The Assertive Scale
The Sociability Scale
To Understand and Communicate
For Your Tool Box
Your Learn Vet Me Check Up

Behavior Styles
7 Topics

Dimensions
The Four Quadrants
Clues
In Tandem
Explore
For Your Tool Box
Your Learn Vet Me Check Up

Identifying
6 Topics

The Driver
The Analytical
The Amiable
The Expressive
For Your Tool Box
Your Learn Vet Me Check Up

Influencing
6 Topics

The Driver
The Analytical
The Amiable
The Expressive
For Your Tool Box
Your Learn Vet Me Check Up

Putting It All Together
7 Topics

The Four Elements
What If...
Producing Positive Results
Actions
What Style Are You?
Adapting
For Your Tool Box

Members

Newest | Active

Fazlur Khan

active 4 years, 11 months ago
Saria Brown

active 4 years, 11 months ago
Learn Vet Me

active 5 years ago
Ima Clinic Admin

active 5 years, 6 months ago
Ima Justalooking

active 5 years, 8 months ago
Cathy Lagneaux

active 5 years, 9 months ago
Tonya Crowe

active 5 years, 9 months ago

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