Expanding Knowledge – Raising the Quality of Care
Developing and implementing projects in organizations can oftentimes be difficult and time consuming. This course offers a path to help ensure a success implementation of your learning platform in your organization so your goals for growth, for your people and business, are met.
Students will improve their on-the-job writing skills – writing clear, easy to read emails, letters, memorandums, meeting minutes, procedures, trip reports and technical reports.
Great interviewers are made not born…If you want recruiters and hiring managers in your organization to make great hiring decisions, they need the totalView™ online e-learning interviewer training!
This toolkit builds the skills leaders and managers need to successful conduct Stay Interviews with their employees and build a successful Stay Plan.
This courseware will solve some of the most common performance management, performance review and development headaches. Turn the one time per year discussions into on-going discussions. Create valuable annual reviews driving development resulting in more motivated employees.
Designed specifically to address the needs of anyone who is new to supervising and managing others, Bud to Boss will provide the foundation you need to take on your new position and move forward in your career.
The Supervision Basics courseware will help you set goals and objectives, know who needs additional coaching and help, as well as understanding what each person needs to create a great work situation.
From understanding the factors that will cause your employees to stay to maximizing an employees skills on the job this courseware will help you learn how and when to retain your employees.
This courseware will teach you how to give recognition, how to balance the right amount of both public and private recognition, how to recognize the accomplishments and achievements of your employees and how to find others to provide recognition to your team.
The courseware will help you understand the resource needs of your employees, identify what actions you can take to meet the desired resource needs, know what to do when you can’t meet a need and help the team use existing resources efficiently.
Help your new employee gracefully move into the new to a job, role or the company, by taking action to accelerate the time it takes to become a productive employee and integrated team member.
This courseware will strengthen existing skills and build new ones to help you successfully manage any project from start to finish.
From preparation to facilitation to being an effective meeting member, the Meeting Management courseware will help you transform the meetings you lead to focused, effective and successful events, each and every time.
The courseware helps managers strengthen their ability to lead and manage others by providing the tools and information they need to create a strong team culture, build integrity, capitalize on the strengths and differences of others.
By giving you on the job development exercises to evaluate performance, set clear expectations and create the right level of challenging work, you’ll build the skills required to be a great and motivating manager for each of your employees.
This course will help you connect employees to the organization strategy, find ways to understand and share the strategy with others and helps you set expectations for what must be achieved.
Build the skills you need to effectively lead and manage others, including connecting individual goals to the organization vision and responding to issues and concerns.
From connecting a person’s work to the larger organization strategy, to using an employee’s best skills and abilities, this courseware will help you engage and inspire your employees to greater levels of performance and personal work satisfaction.
The Giving Great Feedback courseware gives managers the tools and guidance needed to strengthen the feedback given to employees to ensure that each person can perform at his or her best.
The Discussing Total Compensation courseware will provide the structure and guidance you need to facilitate the difficult, yet critical, compensation discussions with your employees.
This course provides the coaching and development you need, as a manager, to provide great employee feedback, create employee skill development plans, as well as create energizing work for your team.
The Delegating Work courseware will help you delegate with clear expectations, get buy-in when delegating to others, and show you how to confront others when agreements are broken.
This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents and help you inspire and motivate your employees.
Set the right team norms and expectations, create a strong team culture, help your employees strengthen their ability to work with others.
When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment.
Learn what you need to build your managerial communication skills to help you be a more effective leader and manager.
The Coaching Career Development courseware will help you build your knowledge and skills to best help your employees as they embark on their own personal career path.
Learn the tools and actions you need to strengthen the trust between each of your employees. Strengthen the trust and you’ll find your team will be much more successful, enjoy work more and want to stay with the organization.
Learn how to develop a great relationship with your boss, strengthen your ability to facilitate productive conversations, offer valuable feedback and show how you support the organization’s vision and strategy so you can grow your success.
It’s to our benefit to help the new job process along from understanding what is expected to getting to know your team members, this course is exactly what new employees need to be successful right from the start.
Individuals who show strong character and integrity develop a high level of trust and respect with others, are seen as leaders and are looked to as an important part of the organization. Learn how to be seen as such a person.
Become a high performer by increasing how you contribute to the team and organization. Take control of your own work situation and drive your personal success now and in the future.
Learn how to strengthen your relationships with your colleagues and peers, build your personal network and strengthen your trust with others.
Equip yourself with the tools and information to take the steps required to identify the skills you need, promote your skills, create a personalized skill development plan and uncover the best professional organizations for you.
Knowing how to build customer rapport, understanding customer needs and being able to handle upset customers are all part of great customer service. Build your skills to effectively communicate and meet your customer needs.
Learn what excites you, how to increase the level of challenge at work, creating a great work-life balance and you’ll take charge of your own work situation to create excitement and rewarding work.
Build your personal communication skills. Become more effective at work. Get more done. Enjoy your work experiences and the people you share them with.
When we make the effort to build our personal leadership skills, we increase our contribution to the organization, are seen as valuable players and create future opportunities for our career.
Building a career can be rewarding, both personally and financially. While our managers can help us seek out new opportunities and build the skills required for the future, it is up to us to take charge and guide our own career.
Building your skills to be an effective project team member benefits your business with higher levels of performance and your career as you’re seen as a valuable team member, looked to for advice and information all the while creating future opportunities for more challenging and exciting work projects.
At work there are some basic business skills we all should possess if we are to be successful. When developed, these basic skills will help anyone increase personal performance and professional success.
Conducting a training session requires specific skills and knowledge of how people learn. This training program provides the groundwork for trainers to begin developing and refining their training and facilitation skills to deliver the best learning experiences and improve learner engagement and retention.
This program provides a guiding framework to teach others how to design, develop and deliver compelling, high impact presentations.
Explore the world of collection negotiation with techniques and best practices that will allow you to successfully navigate through challenging collection conversations.
Learn to sell by considering the customer experience throughout the sales process. Develop a two way relationship that meets the needs of both your business and your customers.
Learn how to effectively control calls, steer conversations tactfully, without compromising the customer experience or satisfaction.
Learn how to manage angry customers. Master the ability to diffuse strong emotions and refocus on collaboratively resolving issues.
Build the bridge to connection with your customers by finding a way to say Yes!
Grow your revenue and profits through a larger loyal customer base with the Net Promoter® System.
Based on Chad Keck’s, “The NPS Playbook”.
The delivery of world class customer care with energy, commitment, flexibility and inspiration is only this course away from your practice.
This course offers the framework to assist in gaining perspective on change and its impact while allowing development of insight to guide one through the transitions of change.
This course offers the opportunity to leverage the power of the written word to engage others confidently and effectively.
Creative solution generation and decision making techniques are only a thought away. You can learn to easily analyze a problem, generate creative solutions and decide which solution most closely matches your needs.
Focusing on the foundation of communication skills this course offers the opportunity to leverage the power of verbal and non-verbal communication to engage others confidently and effectively.
Through self-analysis and discovery you can learn how to manage and use your time more effectively and enjoyably.
Conflict is inevitable. Learn tools and techniques to confidently and successfully deal with workplace conflict.
The ability to handle yourself properly can outweigh even your technical skills.
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