Students will improve their on-the-job writing skills – writing clear, easy to read emails, letters, memorandums, meeting minutes, procedures, trip reports and technical reports.


Individuals who show strong character and integrity develop a high level of trust and respect with others, are seen as leaders and are looked to as an important part of the organization. Learn how to be seen as such a person.

Become a high performer by increasing how you contribute to the team and organization. Take control of your own work situation and drive your personal success now and in the future.

Learn how to strengthen your relationships with your colleagues and peers, build your personal network and strengthen your trust with others.

Equip yourself with the tools and information to take the steps required to identify the skills you need, promote your skills, create a personalized skill development plan and uncover the best professional organizations for you.

Knowing how to build customer rapport, understanding customer needs and being able to handle upset customers are all part of great customer service. Build your skills to effectively communicate and meet your customer needs.

Learn what excites you, how to increase the level of challenge at work, creating a great work-life balance and you’ll take charge of your own work situation to create excitement and rewarding work.

Build your personal communication skills. Become more effective at work. Get more done. Enjoy your work experiences and the people you share them with.

When we make the effort to build our personal leadership skills, we increase our contribution to the organization, are seen as valuable players and create future opportunities for our career.

Building your skills to be an effective project team member benefits your business with higher levels of performance and your career as you’re seen as a valuable team member, looked to for advice and information all the while creating future opportunities for more challenging and exciting work projects.

At work there are some basic business skills we all should possess if we are to be successful. When developed, these basic skills will help anyone increase personal performance and professional success.

Conducting a training session requires specific skills and knowledge of how people learn. This training program provides the groundwork for trainers to begin developing and refining their training and facilitation skills to deliver the best learning experiences and improve learner engagement and retention.

This program provides a guiding framework to teach others how to design, develop and deliver compelling, high impact presentations.

Learn to sell by considering the customer experience throughout the sales process. Develop a two way relationship that meets the needs of both your business and your customers.

Learn how to effectively control calls, steer conversations tactfully, without compromising the customer experience or satisfaction.

Learn how to manage angry customers. Master the ability to diffuse strong emotions and refocus on collaboratively resolving issues.

Build the bridge to connection with your customers by finding a way to say Yes!

The delivery of world class customer care with energy, commitment, flexibility and inspiration is only this course away from your practice.

This course offers the framework to assist in gaining perspective on change and its impact while allowing development of insight to guide one through the transitions of change.

This course offers the opportunity to leverage the power of the written word to engage others confidently and effectively.

Creative solution generation and decision making techniques are only a thought away. You can learn to easily analyze a problem, generate creative solutions and decide which solution most closely matches your needs.

Focusing on the foundation of communication skills this course offers the opportunity to leverage the power of verbal and non-verbal communication to engage others confidently and effectively.

Through self-analysis and discovery you can learn how to manage and use your time more effectively and enjoyably. 

Conflict is inevitable. Learn tools and techniques to confidently and successfully deal with workplace conflict.

The ability to handle yourself properly can outweigh even your technical skills.

Food for Thought

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