Course

Daily Staff Ops Reception

Getting familiar with the Daily Staff Operation

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16 Lessons
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In this course we’ll get to know a little more about the Daily Staff Operation of Reception.

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The Operation

8 Topics

The Importance of Managing the Flow

5 Topics

Managing the Flow of People and Pets

4 Topics

Managing Appointments, Treatments and Walk-Ins

6 Topics

Managing Incoming Animals

5 Topics

Managing Paperwork

9 Topics

Managing The Phone

7 Topics

Managing Inventory

4 Topics

Managing the Money

8 Topics

Managing Medical Terminology

3 Topics

Managing Prescription Medications

5 Topics

Managing Sales Calls

2 Topics

Managing Your Success

6 Topics

Managing All This with Exceptional Customer Service

8 Topics

For Your Tool Box

1 Topic

Parting Thoughts

1 Topic