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Expanding Knowledge – Raising the Quality of Care

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Course

Daily Kennel Staff Ops Phones and Pages

Kennel
Vocation Process

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14 Lessons

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Lessons

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The Phone and Us
4 Topics

Connecting with Customers
Their End and Our End
What Customers Want
Assisting

Phone Utilization
3 Topics

Communication
Internal Communication
External Communication

Pages
4 Topics

Pages
LCAH and Pages
BAH and Pages
How You'll Help

Food Delivery
4 Topics

Responsibility
Customer Focus
Heavy and Large Items
Mindful

Pet Pick Up
5 Topics

Admission
The Pick Up Process
Assess
Confirm
Contact

Control
2 Topics

Possession
Handling

Weighing In
4 Topics

Weighing
Accurate Weighing
Documentation
Cleanliness

Treatment
2 Topics

What It Is
What It Is Not

Drop Offs
5 Topics

In House Animals
Admission
Paperwork
Capstar
Next Steps

The Travel Sheet
4 Topics

The Check In Sheet
Designated Area
Bins
Medications

Pet Delivery
2 Topics

Appointments and Walk-In Treatments
Pet Pick Up Delivery

Check Ons
3 Topics

Client Calls
Listening and Reacting
Answering The Call

Ready to Go
3 Topics

Status Update Calls
Exceptional Service
Win Win Win

Tool Box and Check Up
2 Topics

For Your Tool Box
Your Learn Vet Me Check Up

Members

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Fazlur Khan

active 4 years, 11 months ago
Saria Brown

active 4 years, 11 months ago
Learn Vet Me

active 5 years ago
Ima Clinic Admin

active 5 years, 6 months ago
Ima Justalooking

active 5 years, 8 months ago
Cathy Lagneaux

active 5 years, 9 months ago
Tonya Crowe

active 5 years, 9 months ago

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